1.Dogs can only be accepted on condition that they have been fully vaccinated within the last twelve months against Distemper, Hepatitis, Leptospirosis , Parvovirus & Kennel Cough, prior to being boarded (CERTIFICATE TO BE PRODUCED EVERY TIME DOG IS BOARDED). Cats require a Booster for Feline Flu & Enteritis, we do not insist on the Leukaemia & Feline Kennel Cough vaccinations but highly recommend them. All vaccinations must be completed two weeks before your visit.
2.Cofastre Pets Hotel are authorised to call your Veterinary Surgeon should we need any information regarding your pets condition at any time.
3. Entry to the Kennels will be refused to boarders if the current required vaccination certificate cannot be produced at the time of boarding.
4. Whilst every care and attention is given to each dog/cat boarded we cannot be held responsible for loss of life or illness from whatever cause.
5. In the unlikely event that your pet is not collected within 15 days of the agreed date of departure and not having contact from you or your named contact, we shall be at liberty to re-home as we see fit. All monies owed to the business will be pursued by legal means.
6. All animals must be fit, in sound condition, and free from vice when entering out kennels/cattery. In the event of your pet falling ill during boarding we reserve the right to call in a Veterinary Surgeon, Vets Fees will be claimed on our Insurance (except for pre-existing medical conditions) . up to a maximum of £1500 Any amount above that is the responsibility of the Owner.
7. All call out charges or Transport Costs to the Vets Surgery will be borne by the Owner.
8. We supply a good variety of diets but cannot keep every diet on the market, so please check with us what we have available. If you wish to bring your Pets own food it must be brought in a sealed container and labelled with Pets name and feeding instructions. No reduction in fees is given.
9. Please regularly use flea and worming products, as a charge is made for providing this service. (Prevention is better than cure)
10. Deposit required is 25% of the total amount of the booking, Bookings under £80 require a minimum £25 deposit. Deposits are NON REFUNDABLE and in the event of cancellation are NON TRANSFERABLE.
11. All Fees are payable on arrival at Kennels/Cattery (LESS DEPOSIT) Cheques to be made payable to: COFASTRE PETS HOTEL LTD.
12. All additional charges incurred during boarding are to be paid before removal by the Owner of the dog/cat.
13. Payment by Cash or cheque, accepted with Bankers Card. An extra £20 will be charged for any cheques returned Refer to Drawer. In these circumstances if the cheque has not been honoured by the day of collection, cash will be required before the animal(s) can be removed from the Kennels/Cattery. WE ACCEPT PAYMENT BY MOST MAJOR DEBIT/CREDIT CARDS.
14. If the Pet is collected before the agreed departure date there is no refund.
15. We reserve the right to refuse entry to boarders at our discretion.
16. It is stressed that all dogs must be on a lead at all times when Owners bring them, as we accept no responsibility for loss or injury. Collars being worn by dogs must be secure so they cannot slip loose.
17. Note we accept no responsibility for loss or damage to customers belongings, ie any type of bedding, toys, leads etc Any destroyed or badly soiled (unwashable) bedding will be disposed of. We do supply Veterinary fleece bedding for your pets comfort.
18. Dogs can only be accepted or collected within BOARDING HOURS, unless by prior arrangement and with an out of hours charge of £20.00
Boarding Hours are:
Monday – Saturday 9am-1pm & 2pm-5pm
Sunday & Bank Holidays 9am-1pm
19, Any owner requiring their dogs/cats to share accommodation do so at their own risk. Dogs and Cats cannot be accommodated together.
20. Cancellation within one week of the first day of boarding incurs a charge of 75% of the total charge, failure to honour a booking will incur the full cost of the period booked. A telephone booking is confirmation and if subsequently cancelled the relevant cancellation fee is payable.
21. Medication will be administered as per written instructions, but we do not accept liability if the pet will not accept the treatment.
22. PLEASE NOTE: Dogs showing signs of Kennel Cough or any other contagious disease will be turned away. This also applies to sneezing cats if an acceptable explanation cannot be given.
23. No Dogs/Cats will be accepted for boarding without contact name and telephone number. Contacts may be asked to remove difficult or dangerous Dogs/Cats from the premises.
24. Owners are liable for any damage inflicted upon Staff and or Property by the Dogs/Cats.
25. Fees are charged by the day, not by the night or 24 hours. You are charged the day of arrival and including the day of departure.
